All payments made through our portal are subject to the terms and conditions agreed upon at the time of transaction. Refunds are only issued in the following circumstances:

• Duplicate payment
• Incorrect amount charged due to technical error
• Unauthorized transaction (subject to verification)
• Services not rendered as promised

Non-Refundable Cases

• Payments made for services already rendered
• Convenience fees or processing fees (if applicable)
• Refund applied after the given time

Refund Request Process

To request a refund, following details must be provided:

• Full name
• Transaction ID
• Date and time of payment
• Reason for refund request

We may require additional information to verify your identity and transaction details. Refund process may include Auditing and Approvals. Processing time may vary depending on your financial institution.